This Refund page provides additional information on the refund process further to a product return, either in case of product return under your statutory right of withdrawal (see section 9 of our General Conditions of Sale) or in the context of our voluntary return scheme (see our
Return Policy).
What is the refund method?
1. The refund will be sent to your original form of payment or your SHEIN wallet or based on the refund method you chose.
2. If you did not select a refund method, we will proceed according to your choice in the refund record.
Note: Orders paid by SHEIN Gift Card will return to the Gift Card by default.
When will I receive my refund?
Once the refund has been processed, you will receive a refund notification email.
Statutory withdrawal right: If you return a product within 14 days in accordance with your statutory withdrawal right (see section 9 of our General Conditions of Sale), we will issue the refund at the latest 14 days from the day on which we are informed of your decision to withdraw from the contract. The refund will be withheld until the products have been received or until you have supplied evidence of having sent back the products, whichever is the earliest.
Voluntary return scheme: If you return a product between 15 and 30 days in accordance with our voluntary return scheme (see our Return Policy), we may proceed with the refund of the products within a maximum period of 10 to 15 days from their receipt.
How do refunds work with Klarna installment orders?
• If you have returned some or all of the items in your order to us, please allow us a few days to process your return. As soon as we have received your return, you will receive a confirmation from us by email.
• If your refund amount is less than the amount outstanding, your refund will be divided equally over the remaining installments so that the amount of the remaining installments is adjusted.
• If your refund amount is greater than the remaining balance you owe, the remaining installments will be canceled and the difference will be refunded to your original payment method.
• If you have any other questions about your invoice, please contact
Klarna payment platform.
How do refunds work with Scalapay installment orders?
• If you have returned some or all of the items in your order to us, please allow us a few days to process your return. As soon as we have received your return, you will receive a confirmation from us by email.
• If subsequent installments have not yet been paid, your invoice will be updated based on the returned items, which may get rid of an installment or reduce the installment costs. Your refund will be applied to start with your final installment and work backward to earlier installments.
• If you have already paid installments and the refund amount is greater than the outstanding balance payable, the remaining installments will be canceled and the difference will be refunded to your original payment method.
• It is important to note that refunds will be sent back to the card that was used to pay for the individual installments. If you have used different cards to pay for your installments, it is normal to not receive all refunded amounts at the same time.
• If you have any other questions about your invoice, please contact
Scalapay payment platform.
How can I get a refund if my credit/debit card is no longer valid or has expired?
For security reasons, the refund will only be processed to the original card from which the payment has been deducted unless you have expressly agreed to a different method of refund.
If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.
How to check/find and use my wallet?
Please log in to your SHEIN account→My Assets to check whether your refund has been applied to your 'Wallet'. Please make sure to log in to the correct account then click '
My Wallet .'
Wallet balances can be used on your next purchase or withdrawn and returned to your original form of payment.
What is ARN?
ARN stands for Acquirer Reference Number. Some debit/credit cards will generate the ARN when the refund is successful. The ARN will be displayed on the 'Refund Details' page and we will also send an email to inform you of the ARN.
If you have not received your refund within the standard time frame, please use the refund Acquirer Reference Number to contact your bank for more status updates and information.
Why is the received amount less than the refund amount?
If you receive less than the original amount, you should contact your bank.
Note: The shipping and handling fee is refundable if the return is made within the 14-day statutory withdrawal period, except for any additional costs resulting from the consumer choosing a delivery method other than the least expensive option offered by the trader. However, if the return is made beyond the 14-day statutory withdrawal period, the shipping and handling fee is non-refundable.